My 1st holiday in 11 years cancelled. Nothing sent by teletext for weeks even though I called and was advised they are calling all customers whose flight will be cancelled. I waited and no call sent email live chat still no reply. Paid the last of the balance again they took the money but now getting emails saying they will not refund only vouchers. Called teletext the lines are now open and advised why don't you want to book another holiday, I said I would rather have the money then a voucher. Now told have to wait for emails then call them back. Absolutely appalling customer service, I will never use them again . All I want is the money I paid I saved hard to go on holiday and I am getting no where