I booked a multi contractual package in November, which I obviously want to cancel due to obvious reasons at this particular time. Just been told I'm not prioritised for cancellations as I'm flying after 10th May. I asked my options for cancelling and was told I had to wait until THEY contact me. This is direct from Teletext holidays website under their terms and conditions. It doesn't say anything about a time scale, just BEFORE departure. I'd be careful what you're telling your customers. Plenty of potential claims flying around by the sounds of it. 11.2 Multi-Contract Packages Only: Cancellation by you due to Unavoidable & Extraordinary Circumstances Where you have booked a Multi-Contract Package, you have the right to cancel your confirmed Multi-Contract Package before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your holiday destination or its immediate vicinity and significantly affecting the performance of the holiday or significantly affecting the transport arrangements to the destination. In these circumstances, Truly Travel Ltd shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation. Please note that your right to cancel your Multi-Contract Package in these circumstances will only apply where the Foreign and Commonwealth Office advises against travel to your destination or its immediate vicinity. For the purposes of this clause, “unavoidable and extraordinary circumstances” means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination. Please note that this right to cancel only applies to customers who have booked a Multi-Contract Package.