My holiday to Marmaris and Rhodes due to fly out on the 19th April was cancelled. I asked for a refund or if not a refund a letter saying no refund so I can process my holiday insurance which will cover the claim. First they said they would co fact me 14 days before departure. No contact. I wrote to their customer service chat line saying my holiday had been cancelled and wanted a refund. They replied to my email address asking me to co firm that I wanted to cancel my holiday which would have negated all my legal rights. I wrote to them again informing them I had no intention of cancelling a holiday they had already cancelled and said if I didn’t hear from them within 7 days I would instigate legal proceedings for recovery of my money (they have been refunded for the flights by the carrier as we have had our money back for extra baggage allowance). They wrote saying they would contact within two days of departure. No contact. I wrote again. They wrote back saying they would answer all questions within 7 days. That was 8 days ago. I have today instigated legal proceedings for recovery of the holiday money. Once I obtain judgement I will transfer the matter to the High Court and get the bailiffs in. Terrible cynical company don’t ever deal with them. They will go bust and start up as something else.