Booked and paid in full in January. COVID9 affected my trip. Asked in mid March and they said my trip going ahead. FCO advised no travel but essential. Email from Ryanair saying all flights cancelled and did I wish a refund, yes. Uk, Europe in Lockdown. Teletext still say FCO no travel until 17 April. Rubbish hotels closed and flights grounded. Challenged them on this kept getting gemeric emails and told no refund only vouchers then credit vouchers. They are really bad. Taken down phone lines, generic emails and their head office closed. Taped up their mailbox so cannot get letters to them. Truly Travel their parent company They have closed down UK ops and sent them out to India. These individuals are taking the brunt of this. Teletext Truly Travel it would apepar are now positing fake review on Trust Pilot in response to the many negative reviews to get their rating back up.. Unbelievable. AVOID AVOID AVOID unless you want to book with a company if anythign goes wrong will block you and not help in any way. They only want your money. Be aware.