Teletext terms and conditions state that you cancel your holiday for a full CASH refund if the country has an infectious disease. I asked teletext online chat what my rights were around cancelling my holiday to ne told i would be liable for cancellation charges. I sent them a screenshot of their terms and conditions for them to ignore them completely and still tell i would be liable. I emailed the customer relations team and asked them to clarify this multiple times and they have ignored all of my emails. I had an email from the airline cancelling my flight, i then asked teletext online chat what the status of my flight was to be told its still live. I then informed them if the cancellation from the airline and they continued to tell me it was still live. I asked if they knew the country i was due to travel to had put a ban on anyone entering until at least may 15th for them to act like they didn't know this. After a few minutes ge finally admitted that they knew my flight was cancelled and that the country has a ban on people entering. So he had just lied to me over and over again. They acting unlawfully as they point blank refuse to issue refunds. Credit note or rebooking only, despite the law saying they have to issue a full cash refund within 14 days. Also a lot very truthful negative reviews have been left on trustpilot about the disgusting service and now positive reviews have started popping up. Probably from the call centre staff in India as they have closed their london office and sealed the letterbox so they cannot receive post. So they can claim to be oblivious of the letters about court proceedings they will be receiving. Disgraceful, disgusting, awful company. This was the first time ive booked with them and it will most certainly be the last. (if they survive after this)