I have been backwards and forwards first with phone calls until they closed their phone lines down also emails which don't often get answered and waiting on live chat. I was supposed to pay balance on 30th April forever 2000 pounds. Before that date flights were cancelled and hotel closed and not been paid. On live chat an advisor told me I must pay as nothing had changed on my holiday. After more hours spent on live chat I finally received a phone call to say I didn't have to pay the balance and they would let me know options for return of deposit. Well yesterday I received an email telling me my balance was overdue and I needed to pay it. Absolutely disgusted. Needless to say they won't be getting it. Their customers service is the worst I've ever had to deal with.