TT761624 - Have been trying to make before I was he to fly out on 27th March, as no contact made from organisation. I wrote 3 emails requesting money back and clearly stating no vouchers just my money back. All email responses came back stating only vouchers. Eventually got through and was lied to on the phone stating management will contact me back. Weeks have gone past and I’m still waiting for this to happen. I have had legal advice from CAB and other organisations, they all have said teletext have broken the law as I should of got money back within 14 days. I have kept all emails and now looking to sue teletext as I have all evidence proving no contact from teletext and that I have sent emails requesting money back. This all could of been avoided if they provided communication and paid back my money within the 14 day, guideline the law stated. I will not use them again due to lack of communication regarding the situation. I don’t trust this organisation now.