what went wrong ? make the ? easy what went right NOTHING. I know most reviews are regarding refunds and I have all the same issues. I have decided to make my review the tricks the reps do when you book your holiday. 1. when I phone for there advertised holiday it is never available at the advertised price. 2. also the minimum deposit is never available. it is always half your flights. 3. at time of booking I asked what happens if I want to cancel. I asked cus I am over fifty registered disabled and traveling with three other people in there fifties. the rep said the worse case I would loose my flights fee. £560 out of £2695. I decided I could live with that. so booked in October paying £280 deposit. followed by 7 monthly instalments of £340 each. in march when I realised the virus situation I decided it would be better to cancel and just loose my flight fees. I sent them a email asking them to confirm there cancelation fees. I received a email saying there cancelation fees are your deposit which consists of everything you have paid so far £1980. also if I did not pay the final 2 instalments they would cancel my holiday and I would loose everything. what sort of company charges 100% cancelation fees people some times have to cancel holidays. I consider this a act of fraud by there rep. I sent them a email stating this. yes you guessed it no reply. 4. this my fault for not checking but still not nice tactics used by the rep when I booked. when first contacting the company about there unavailable advertised. 10 days all inclusive holiday. the rep kept quoting me much higher prices for same holiday. so I said no thankyou. at this point he said just let me check 1 more time. magically he then got me a price I could live with still more costly than there advertised holiday. so I booked. this where I except I should of checked. the rep just knocked a day off the holiday and made it a 9 day holiday. this is what this company is like. all in the rep training. so please watch out. 5. when I came to pay my first instalment of £340 there is a £4.95 admin fee for each payment. never mentioned at time of booking. another £35 on total price. 6. made my last 2 payments (had no choice cus would loose everything if I did not pay) now just like everyone else no joy in even talking to someone regarding refund. my main point to this review is to show how bad they train there reps to deal with customers in normal times. avoid avoid avoid . even when the virus is over. con artists. I am trying my bank to refund me for fraud based on the false information about the cancellation fees. hope this helps future customers make a wise choice. only gave 1 star cus would not allow no stars