Absolutely horrendous company, myself and friends are meant to be traveling in less than a week and haven't heard anything from Teletext about our holiday all they want is to keep taking payments when we aren't allowed to leave/ enter the country due to COVID19. We have been on live chats and emails every day and keep getting fobbed off! On ringing the emergency line we are hung up on saying keep the line free for travellers travelling soon, then hung up on. The only information we have received is from Jet 2 informing us that our flights are cancelled. All we want is to speak to a human to sort this out and receive our money back.. ref number:TT777980 I would like a phone call ASAP as the lead passenger.