Avoid. Teletext Holidays is another example of one of a "stack them high, sell them cheap" - a company that is quite happy to take your money and when everything goes according to plan they get positive reviews. However, the real judge of a company is when something goes wrong. No one could have predicted COVID-19 (outside of a few scientists in China perhaps). However, once destination countries close their borders and flight operators ground their planes, it's quite easy to predict a holiday isn't going ahead. In Teletext's own T&Cs, there is a clause that reads: '...you have the right to cancel your confirmed Multi-Contract Package before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances”' My wife and I communicated over and over with the company that our trip could not go ahead. Yet still the company insisted it was "unaffected", and that they were only dealing with cases on a 14-day rolling basis. They took our final balance payment of £950 (against our will) and refused to refund it. It was only after we contacted their compliance department with proof we'd asked to cancel it that we were refunded out £950. However, the company still has £260 for flights, that they refuse to refund. They state that they are following TTA guidance in issuing refund credit notes (they're not). Refund credit notes are not intended to be replacements for cash refunds, only an alternative if customers wish to take them. Their LiveChat is operated out of India. The quality of English, the attitude, and the disinterest in doing anything but protecting Teletext (or Truly Travel)'s bank account is clear for all to see. When the LiveChat agents run out of things to say back, they just go silent. Their customer support emails repeat the same company line as LiveChat. If the phone lines were open, you would be speaking to some very rude, abrupt Indian call handlers. It is telling customers it cannot refund flights because they have not been refunded by suppliers. This is an abhorrent company. Frankly, they do not deserve to be in business. Please please please do yourselves a favour - do not book with this company, even if they are the cheapest. If everything goes right, you might be fine. But the second anything goes wrong, you are stuffed. Avoid like you would avoid COVID-19 itself.