Failing to issue refund despite one of their representatives actually stating that a refund was going to be issued. They are absolutely in breach of EU, English and Aviation law - they know it yet do nothing to address the situation. The are issuing credit notes and are now planning on going bankrupt allowing ATOL to pick up the refunds. It is as obvious as night and day what there tactics are. This company have continually lied to me. They closed their telephone lines and are not doing anything to help their customers. Avoid them at all cost. When booking a holiday you should instead go to your local travel agent where you can see someone face-to-face. Teletext Holidays are an absolute joke and will be out of business on 31st July. I expect I will get the usual response from Becky or Richard - both of these are from India so drop the english sounding names. They are complete frauds.