TT787578 Started booking a holiday on March 4th. Flights were booked then all of a sudden the hotel wasn’t available. That’s as far as we got. I said just cancel the flights and refund me. The advisor tried to get me to take other hotels and I said no just a refund please. I was told 3-5 days. That was the 4th of March! I have phoned, live chat, emailed and all tell me it’s sorted and I’ll get my money in 3-5 days. All lies. The last email from customer support said “thank you for your patience and not sure when the refund will be processed.” I need my money refunded please. Not good enough. We were not locked down at that time and there was no excuse. Carolynne Dineen