I would give 0 stars if that was a possibility. Holiday cancelled due to Covid-19, 2 months ago! We understand this is a challenging time. We understand that lots of people have had their holiday cancelled. We didn't push for a refund, we waited like they asked us to. However, 2 months later and Teletext REFUSE to give us the refund that we are legally entitled to. They don't reply to emails. They just repeat themselves on Chat, Messenger & the phone. Same thing over and over again about how they will give us a 'partial credit voucher'. Due to their lack of customer service, and refusal to discuss this with us properly we have lost all trust in this company. Which is a shame because we have booked with them before. And, we where going to consider a credit voucher initially, but due to the lack of answers to our questions and bad customer service we decided to take the refund. Also. we where told that we could re-book for August, but when I asked what would happen if we couldn't go in August because of Covid, they said they would charge us to change it again!! Due to the fact none of us know when we can go anywhere, we thought refund would be best. We just want our money back. Which in their terms & conditions that they sent to us when we booked, we are entitled to. I know I am not the only one, there is a group on FB with hundreds of people all tying their best to get their money back, and getting nowhere. This is not a good way to run your business, we will remember how you treated us when all this is over, and we will never book with you again.