Absolutely disgusted at how they are treating customers including myself. Have only given them 1 star but would have given them zero if possible! I contacted them weeks ago knowing my holiday would be cancelled as the hotel is closed and do not know when they are opening as well as Easyjet not currently flying to the Canaries. I asked in writing several times for a payment extension so I would only pay nearer the time if the holiday were to suddenly go ahead. They refused and took my money (over £2000 for a family holiday.) My flights have now been cancelled and Teletext finally admitted in writing the holiday 30th june was now cancelled. I told them weeks ago, and 2 days ago I would not accept a credit note and would like a cash refund. 2 days ago Pooja in India spent half and hour trying to assure me the best option was the credit note but I insisted on a refund. She told me she was putting in the request and I didn't need to do anything else. Then last night I receive a credit note (less flights at Easyjet haven't refunded them yet- booked a package holiday??!) The note says If I haven't used it by 29th September, I then may apply for a refund!! This is both immoral and illegal!! If they were using the money from new balances payments to refund people they owe, I could understand it but apparently not, people from March are still awaiting refunds! Last night Mehender told me they are following FCO and TTA rules, another lie! So avoid them at all costs. They were a 5 star company when we booked, you only have to read the reviews on here to see how much they have let down their customers their rating is dropping rapidly. Booking ref 773738