We just got our credit card refunded in full. I tend to think it was because I contacted the top which was the Department of Transport and I received a quick response from the Aviation Directorate Department of Transport giving me a link which was https://www.coronavirus-business-complaint.service.gov.uk/. The reason I think that is because I went direct to the top that I got the refund because it was only a week or so later that I got the refund. As I had been sending teletext/truly travel around 50 emails over the past 12 weeks telling them I only wanted a full cash refund NOT their pathetic voucher or credit note which they had sent and then it was only for the accommodation part as they said they were awaiting easy Jet to refund them. So hope this information maybe of some use to all awaiting Cash refunds. But it may just be that I got our refund because they were actually just working down their list and it wasn’t because of my contacting the government department or my bombardment of emails to them telling them I was going to be contacting companies house about them being criminal by not adhering to the law that they had to refund within 14 days, as I would imagine directors and secretaries should not be allowed to be such when they have broken laws, but at the end of the day I don’t care just why all of a sudden they have paid the refund after all their excuses they gave me I am just very glad I have the refund and I hope all reviewers on this site get their refunds and don’t ever use teletext /truly travel again or any other name they may in the future trade under as before I book any holiday in future I will check out the company name through companies house to see if any of the directors and secretary is the same as teletext/truly travel.