These are a complete bunch of cowboys. I have been waiting nearly 80 days for a refund from them, and all I get are automated drivel e mails about a poxy credit note. I tried using the online Resolver to complain to them about my refund, all I got in return were again were automated e Mail tripe about a credit note. The case got escalated after so long and I got a reply saying they would look into the complaint and get back to me in 14 days. That was nearly 28 days ago and still no reply from the Bandits. They stole the money from my account for the payment of the holiday,I did not give them permission to take the funds. This company deserve to go down the toilet forever after the way they have treated me and many others. I RECCOMEND YOU NEVER BOOK WITH TELETEXT OR TRULY HOLIDAYS EVER.