Everything went wrong holiday cancelled to Tenerife on 1st may to 5th may due to coronavirus been trying to get a refund ever since I'm an oap and used my savings to pay for the holiday for my grandaughter hen weekend which has now been and i get offered credit notes this is unacceptable as due to illness I'll not be able to travel in the near future I'm not alone in this teletext has been unfair to all their customers holding on to people money I'll never use teletext again I thought they were a really good company but this pandemic has shown their true colours I've now went down chargeback from my bank fraud squad i gave teletext plenty of opportunity to resolve this to no avail I'm in a group with over 1.000 who have been treated in the same manner