If you are due for a refund, don’t even bother contacting Teletext Holidays as I have their official excuse as follows: “There is a delay from the suppliers in cancelling the holiday and refunding the money through to us as there are high volume of transactions involved, ince we get the refund from the suppliers we will contact you”’ My flights have already been cancelled. Teletext Holidays have basically admitted they don’t have the money so I’m going to get it back through my credit card company. It’s up to Teletext Holidays to deal with them. If you “chat” with them, ensure you screen shot the conversation so that you have proof of your consumer rights being denied. Teletext Holidays are acting against the law and they know it. Interestingly, I was asked if I’d consider using them again! Umm! I really would never, ever use them again! I’ve didn’t hours and hours in the phone to customer services who actually cannot help! DO NOT EVER USE THIS BUNCH IF COWBOYS!