Please don't book with Teletext if you value your mental health Honestly, I've gotten to the point of dealings with this company impacting severely on my mental health. Never before have I received such poor service, which lacks any care at all from the staff. Whilst I appreciate it must be a stressful role right now, I cannot comprehend how abhorrent the training and supervision must be for agents to be cutting calls without speaking, doing the washing up whilst speaking to customers (?!!!) and putting me on hold for 27 further minutes while they "find my booking". I have been requesting to move my holiday for weeks and each day I'm assured I'll receive a callback and each day, no callback occurs. It'll be me that's financially out of pocket as a single parent, who was made redundant last month, but there is no human emotion in any of the responses I receive, I'm just told to rely on these non-existent callbacks by distracted and rude staff. I have now taken legal advice and the solicitor I have appointed will be taking over the case unless I receive a satisfactory resolution on or before 8th July 2020. If you're having similar struggles and your mental wellbeing is being affected, I'd really recommend seeking legal advice as the solicitor is appalled with the treatment I've received (as have so many others!) and is confident the case will go in my favour, with costs falling to Teletext. I'll await imaginary callback number 16. TT764525