I feel for Leah I am going through a similiar problem, and I am in the process of seeking legal advice. I waited 1 hour 55 mins tonight and was then out on hold for a further 5 mins, to be told that he could not deal with my booking as it would take 24 hours. My flights were cancelled on the 20th May 2020 by Ryanair. I am supposed to be going to Tenerife in July18th and been told my holiday is still live.Tried to rebook flight but cannot do it because I am told Ryanair still showing as a live booking despite having 3 emails from them saying they are cancelled. There customer service is appalling, no real understanding of stress and money worries it is causing. The disappointing thing is they are still taking books for the same holiday!!! JUST BE HONEST AND DEAL WITH IT