hi my name is colleen Meighen i was due to travel on the 12th of April. i phoned them 3 weeks previous to ask should i make my final payment of £896 as i assumed my holiday was going to be cancelled due to covid 19. they told me yes i still needed to pay as i would break the contract if i didnt. so i payed. then they cancelled my family holiday. i have emailed them and they were quick to send an automated response detailing there high demand of calls due to covid 19 . and that they will be working there way through this with refunds due to peoples travel times. and i thought well thats understandable... but in the coming weeks and now months of asking for my money back i keep getting offered credit vouchers . ....to reschedule my holiday. but im am now sick and tired of getting the same automated response .... we are sorry due to covid 19 we can only offer a credit voucher... i told them i didnt pay in vouchers i payed in cash.... but same old and getting really agitated now with that stupid automated response you know now what it is....... ive contacted the airline JET2 who sent me all notification emails 2 months ago and shown they have credited £1622.00 for my flights. but they paid it to teletext holidays. i phoned them and sent them pdf emails of my refund from jet 2 . but they still will not pay me. and the guy i spoke to on the phone that could not realy speak english. just put down the phone on me... i hope i do not have to take a voucher..... because i really do not ever want to even hear their name again after this is over.. very very unprofessional ...