My Holiday was cancelled by them, should have travelled on 6th June 2020. I've been sent a 'Protected Refund Credit Note', but I want my money back. I've been told I can't apply for a cash refund until 30th September, absolutely disgusting, they've had my money since April. I've tried to ring them but was on hold for over half an hour. If I ring up to book a holiday there is someone there immediately to take money from me, so why can't they treat all their customers with respect. Can't even go on a stay cation as they are keeping my money. Pensioners don't have access to unlimited amounts of money. Very, very bad customer service!!