Paid £900 only to be told once payment had been accepted that we needed to pick somewhere else aa that was no longer available!! Dana attitude stunk, did not understand we wanted what we had been quoted for and paid for. She then tried to leverage us to book something else as she had booked flights. Asked for refund and she hung up!! £900 spent and NO holiday booked. 3 hours on hold to be passed to someone else and then to be disconnected. So many similar stories when you research company. Nobody has a moral compass, they assume if they make it difficult for the customer they will just drop it and get to keep our money! Disgraceful. Spent 3 hours on hold. One gentleman answered and after we explained we have no holiday but the company has £900 of our money hes responce was, "oh sh**" transfered us and we got disconnected! Holidays should be stressfree, teletext only interested in making money and pis*ing people off my strong handing them into spending more money knowing you have paid a awful amount already but still have NOTHING!! They use fear to try leverage more spending & get the ar*e very quickly after they have taken your money!! Prior to that they are nice as pie, respectful helpful..once they got that money they turn blint, rude & no insentive to be nice anymore as they got what they needed which was the customers cash & zero sh**s given they havent booked you a holiday in the end but happy to keep the funds! Astonishing how many people ive spoken to on social media platforms who have experieced same, one having waited now 1 year next month for her refund! Reported- CMA00073908