Anyone wishing to complain about teletext start with citizens advice. I AM!!! They will give you a reference number for your case. Explain to you the next step. It is a start to what will be a long journey ahead to try and claim your money back. Also if you have paid any amount on the credit card you can get a form to fill out under section 75 as they can be held equally responsible. If you still have money to pay just make a small payment if you can on your credit card as it could be another way to try and claim money back. If any one else has advise please let me know. Just one thing never ever book with Teletext avoid them !!!