Firstly, I should say I have had holidays with Teletext Holidays in the past and it has been fine. However, this experience has meant that I will never book any holiday with them in the future. I know that this Covid situation has meant a lot of difficulty for everyone but their customer service is absolutely abysmall. I won't bore everyone with the details, they are after all, the same as everyone else has experienced, but after many, many hours of waiting on the phone, emails sent every day, and hours and hours of live chat I received a phone call last Friday morning from a very nice lady promising me that she had just authorised a full refund for me and I would have it by today (Friday 17th July). I was surprised, pleased and naively believed her! How silly, as no refund, credit note or further communication has been received. As plenty of others have said, avoid them and use high street travel agents, I will be doing so in future. If I could have had a minus star, I would have used it.