Dreadful, holiday cancelled in May, unable to rebook as they tried to rip me off charging £1000 more than on their website so I went elsewhere same room same flight everything for the price on the website his excuse was the hotel had put their prices up, utter nonsense. All demands for refund falling on deaf ears have a credit refund for hotel but not flight despite flight company saying they have processed refund but my contract is not with them and I should not have to wait while they get the money back they should be covered for all costs with insurance meantime I have now paid for two holidays and am out of pocket while also paying interest on the payment on my credit card. I am not a bank for this company and they are breaking the law. I am seriously at the end of my rope. They will not budge just the same scripted rhetoric all the time. Reading all the complaints I wish I had never booked with them and rest assured I never will again. Your website says refunds in 14 days its been over 3 months get it sorted this is my money not yours and I am not a bank to prop up your business.