Awful company, avoid like the plague... Straight away problems started when I booked. Got a discount towards the end of the deal, little did I know they downgraded my accommodation. Tried to upgrade my accommodation a week or 2 later when I noticed this, even though I was happy to pay more they didn’t want to know. Thank you Prem. Holiday was cancelled by them to due to the COVID19, not they fault at all but they would not refund the money. Only issuing so called credit notes which are as good as toilet paper. Absolutely minimal contact from them, shame on them. Over the past months I have noticed they have been very manipulative with advice groups trying to censor people’s experiences & posting fake reviews where they can. A few friends I know did book a holiday with different companies & they had no problems getting refunds. Those who are having problems speak to your bank, they can be very helpful sometimes.