Absolutely shocking customer service. When you eventually manage to speak to someone on the phone, staff are rude and unhelpful. My holiday was cancelled due to covid and I have been asking for a refund since May. We are now at the end of July and I have been told I cant have a refund but can book another holiday, but someone else has told me my refund is still being processed since may. I understand this is difficult times for the travel industry but treating people like this is not going to help them in the long run. They should be keeping people updated with what is happening. Due to this experience I would not recommend booking a holiday through teletext.