Teletext holidays were my favourite travel agent, I've used them for about 10 years! They have no problems at all taking your money but when it comes to them having to refund your money they seem to deal with this in such an unprofessional way! I've been shrugged off, lied to, been made to wait for long amounts of time on the phone, cut off! I've sent messages and emails and have been so patient with everyone I have spoken to and have gotten nowhere! I've wasted a lot of time chasing up! I was due to fly out on 7th of May 2020 I booked this holiday back in July 2019. This holiday was cancelled because of Thomas Cook collapsing in September last year. I patently waited 3 months after speaking to them in January I was expecting my refund to paid into my account in the beginning of March as they said. I did not receive my refund. Every time I rang after not receiving refund I was given a different date, I've been given 3 different dates so far! I was supposed to be refunded on 31st of July surprise surprise still no refund!!! Teletext holidays are nothing but scamming thieves that are full of empty promises, a total let down! I will never use them again even if you do decide to pay me back my money. You should be ashamed of yourselves! I do not recommend this company to anyone unless you want to be driven insane! if you value your mental health I advise you don't put yourselves through what I and hundreds of others have been through. It's really not worth it!