I booked a holiday which was cancelled in July. I was told by easyJet first yet Teletext holidays we’re still convinced I was travelling. The amount of times I tried to contact them was ridiculous. They have never replied to my emails when I have asked for a credit note. Eventually they gave in and informed me the holiday had been cancelled and a credit note will be issued. I found another holiday for October 2020 and managed to get through no problem when making a new booking. They confirmed the credit note will be added to the new holiday with a small amount on top to pay by September 15th. I received an email the following day asking me to pay the FULL amount as the balance was over due! I called several times with waits up to an hour on the phone line and no one seems to know what’s going on when you eventually get through. If you book a new holiday they pick up right away. If it’s an existing holiday, the phone never gets answered! There is no live chat. When you call to make a new booking you get someone who’s accent is very hard to understand and the line is very bad with the occasional cut off. I really dont know if my new holiday is booked or not. I have been trying to chase them on on this but no one Gives me a direct answer or they don’t bother getting back in touch to let me know. Every time I try to login to my account and check my booking, a message says they don’t recognise the reference. All the information I put in is correct so it appears I can’t even access my account! I’m at the end of my teather and I certainly won’t use them again! I will definitely be taking this further if no one replies to my email which was sent today. How can this company get away with this. The customer support is non existent! All I need to know is my new holiday booked, and if so why haven’t I received an email confirming this. I was told by one person they have to wait to receive my credit note before confirming my holiday. Who are they receiving my credit note from?? Ref TT796038