I emailed to cancel my holiday, the T&C's advise you that you must put it in writing, which i did. I called customer service to advise them of my actions, I was told that i need to call Jet2 to cancel my holiday, which I thought was odd, nevertheless, i followed the advice i was given. Called Jet2, they told me that Teletext had to cancel the holiday, Jet2 commented that it seemed like a delay tactic, which I agreed with. I called customer service the next day once the lines opened, i was in a que for 40+ minutes, somebody picked the phone up and put it back down. I called, back, after 30+ minutes I spoke to a gentleman called Rahal, he advised me at first that I still had the full balance to pay, i repeated their T&C's back to him, you have to cancel in writing before 84 days from departure, which i have done, if you do that, you do not incur further charges, he tried to tell me that i was wrong, i was repeated the T&C's back to him. He then told me that he couldnt cancel the holiday and that i would have a call back in 24 hours and receive confirmation that my holiday would be cancelled, i then explained that I have cancelled my card and put a block on my account to stop them from taking payment, all of a sudden, he could help me and cancel the holiday. I waited patiently for about another half hour, he advised me that the holiday was cancelled and i would receive confirmation the same day. I hadnt received the confirmation by the afternoon of the same day so i called and spoke to the payment department, Mahmood advised me that i would receive confirmation by the close of play, my holiday is still live on their system and the payment looks set to be taken. Hopefully all of the steps i have taken will prevent this from being taken from my account? I have since emailed Teletext and advised them that if they try to take my money when they know that the holiday is cancelled it will be classed as fraud. For all of you people that need to claim your money back, you need to register your complaint with The Travel Network Group, Teletext are governed by them, their website explains that your money is held in a trust account and they will help you get 100% of your money back. This is the first time i used Teletex, NEVER again, i go on holiday 3 x a year, had they have had good customer support they would have possibly got a lot of business from me. Booking reference number is TT791533