Teletext COVID processes are appalling. We had two bookings cancelled in April and I have had barely any communication from them. I have emailed to the address that they setup for refunds on 31st July and as expected no reply! I know that they will have a huge number of applications but delaying this process for months when they could have been working their way through them was always going to create this problem. I appreciate that they are trying to preserve cash but this is unacceptable and should not be at the expense of their customers. Ref: TT785105 & TT785093