Dreadful service We would definitely not recommend Teletext as we have lost £2500 having booked our dream holiday to Thailand using all our life savings for this dream anniversary holiday we are sadly now not able to go due to Covid as Thailand is not on the travel corridor for the UK so at present we would have to quarantine for 2 weeks which we are both unable to do. I am unable to as I’m a teacher returning to school on 1st September and my partner is not allowed any more holiday and works in manufacturing industry so can’t work from home. We understood with Covid 19 all travel arrangements have been difficult so we wanted to either cancel our booking until this pandemic is over or change our booking to Easter dates the next school holidays. We called 5 times, were put on hold for hours, promised we’d be called back, were refused to speak to a manager, emailed three times with no results and told we couldn’t change anything until 7 days before. Then 7 days before as instructed we called and held for a further 2 hours only to be told they will neither cancel and refund us the money but we could postpone the date at the same cost of flights and hotel again that is not postponing that is making a totally new booking - it is disgraceful - We have lost £2500 of our savings. The Covid 19 pandemic has affected many people’s lives and many organisations are doing their utmost to help the public at these times when money is tight and stress is huge. I am shocked at this disgraceful lack of understanding shown by this organisation. My partner and I saved for 3 years to get the money together for our dream holiday to Thailand and so £2500 may not seem much to such a multi million pound operation but to us it is a long life time saving. We had another trip booked in July for our family to Valencia with easyJet and Airbnb who have both been wonderful allowing us to postpone dates of flights and cancel accommodation which is the least they could do in the current climate. I will never recommend your company to anyone and will do my utmost to advise as many people as possible never to travel with Teletext holidays.