i made the changes to my holiday on Tuesday 4th August and spent over 2 hours on the phone changing my holiday from Majorca to Cyprus. I then had to called back and emailed on 5th August and was promised by documents within 24 hours. The documents did not arrive. I emailed and called back on 7th August and was told again these would arrive within 3 hours. Again not documents arrived. I called and emailed again on 8th August and was promised they would be sent before the end of the day. I was absolute furious and on Saturday 9th August I refused to hang up until my travel documents were sent to me on email. My confirmation came though on email and i thought that was good enough.Until i was in Cyrpus and found out that the holiday i had booked through you had been cancelled by you. I want a full refund and compensation. You are not even able to use the complaint procedure on the website