Teletext is an absolute joke. I have been trying since the end of March to get a refund. I was due to fly out on the 29th May. I was told to hold off until after 31st July as that is when they will get their refunds from other providers. Still waiting!! I have spent numerous hours waiting on my calls to be answered and have spoken to them through live chat and sent emails with no response. All of a sudden i can't seem to find live chat on their website???? I will never use this company again, if COVID didn't damage their reputation their customer service has!!