If I could put zero stars I would. We have had an awful experience with Teletext holidays. I would never use them ever again. We booked a holiday 08/02/2020, quote from the website. Called Rakesh who stated the £200 deposit would only secure the accommodation. Which is wrong anyway as on the website it states £49pp deposit to secure holiday. I asked Rakesh if we called back at a later date to books flights will they be similar/same price he stated yes £10-£20 more/less. When we called back on 25/02/2020 (after payday) the flights were £150 extra per person which was way out of our budget, we are a family of 4. We then decided to cancel and were advised we weren't entitled to a refund of deposit, we argued this but it was refused. We even cancelled via the online cancellation form on the website. On Friday 14th of August I received an email to say £1000 will be taken from my account to pay the rest of accommodation. I called teletext after waiting 50 minutes to be told to ignore email it is automated and holiday has been cancelled and I will receive email confirmation of this. Friday 21st August £1000 has been taken out of my account. This is absolutely disgusting, NO customer service support at all, they stole money out of my account. I have now been on the phone to Teletext for around 3 hours today and no luck. DONT trust anything anyone says to you at teletext I personally think they should be closed due to being fraudsters!