The Worst company ever. Incompetent and rude. 20 plus times we have called to move our holiday or exchange to a safe country, as my partner and i can't afford to isolate after our return from lanzarote. EVERY time we call they hang up, or say they will call us back in 24 hours.. they have said that 4 times!!! And not called us . Its obvious they are waiting for us to pay the remaining £800 we have already paid £600 . Then they will keep it and say there is nothing they can do. Even on the calls they answered and cut my partner off he can barely understand the chap onthe phone because of his strong indian accent. When we ask him politely can you repeat that please i idnt catch what you said, he becomes rude!!! I will never ever use them again this is my first time and what a terrible terrible experience we have had. We have been in tears with frustration. We dont want anything but to change till its safe to go and we dont have to isolate on return. Zero stars from us. Olease dont use them let me save you the heartache