Called 4/5 times over the last week We want to amend our Holiday from flying to Fuerteventura on 8th September but due to FCO advice we are Unable to take 2 weeks quarenteen. All we want to do is is either move this to Another destination or move the holiday to November/December. We’ve called the amendments team at least3 times, who must have a script of some sort as they don’t answer your questions and don’t listen or put you on hold and hang up. What is the point in having an option for an amendments team if all they do is stick you on hold for 45 minutes To tell you they will call you back within 48 hours to see what hotels are available. They say we will receive a call within 48 hours but yet there is still no call. We are allowed to make an amendment up to 10days before according to the sales advisors however if. It gets over this point and we’ve not had a phone call. Why should we lose all our money? Because YOU haven’t called us back. I understand times a hard and your resources have been hit. But if your going to do something. DO IT ! Don’t lie ! And let people down, your messing with good peoples money and good people will return to spend money if the customer service is right . Instead it’s currently damaging your brand. Please give us a call , apparently we are on a priority list and have been reassured for the 3rd time that we will get a phone call back.