0 star! This company is a disgrace! Following our decision to move our our holiday to next year due to covid-19 we proceeded to call teletext. After being on hold for a number of hours, everyday for two weeks we finally managed to be put through to someone. Once enquiring about moving our holiday they informed us that we didn't have any luggage booked for our original holiday (this was untrue) and that we would have to pay an additional £500 to add luggage along with the £1700 to move the holiday. And so, we thought it would be best to cancel the holiday due to the amount of extra money we would have to pay to move it. They then assured us that our holiday and flights were cancelled and we would be sent a credit note of £1800 as this was our only option and the only way we wouldn't lose out on all the money we paid for the holiday. However, the confirmation of our cancellation nor the credit note was not sent, and after checking with our hotel and flights we realised that our holiday was in fact not cancelled! We then phoned Ryanair for further assistance as teletext was no help. Ryanair then informed us that teletext did not reserve one of our passengers a seat on the plane with our original booking, despite us paying for all five reserved seats. We have had nothing but trouble with this company and will never use teletext again!