Shocking company. Even before covid came along and stopped our trip to Malta this bunch refused to be of any help when I noticed they had booked us into a different hotel that we wanted to stay in as the hotels had very similar names. I called up the hotel myself and they confirmed we would be able to get a full refund from them and called the correct hotel who said they had room for us. A very patronizing Teletext team member told us they couldnt swap as we wouldnt get a refund from the original hotel. I told him he was wrong but he still said there was nothing they could do and that the hotel we were booked in for was perfectly good enough for us anyway. We paid up full at the end of January, the holiday was cancelled a day before we were due to fly out in March. We got a partial refund for the accommodation side of things on 9th of June and then did not receive the flight refund until 19th August. We only got this when we did as I found out that Ryanair had actually refunded a third of the way through July so I had to chase Teletext for it. Their call centre staff do not speak the clearest English, making it very hard work to have a conversation with them. All in all a very unpleasant experience was had with them even without the covid bit being thrown in. I would not use nor recommend this company