TT782222 Do not use teletext holidays under any circumstances! I had a holiday booked for early June 20 which obviously got cancelled due to the virus. I expected delays on my refund given the impact of the virus but this is becoming a joke now. The incompetence of the staff and how inconsistent they are in what they say in the minimal correspondence that you receive.. The lack of guidance, support and clear disregard to consumer rights is very disappointing considering how trusted they were. I have had countless grievances with teletext, one of which being that they took funds out my account following me emailing them not to take any further instalments as the airline provider had confirmed they would not be flying on my dates. This email amongst many other was completely disregarded and they took the payment anyway.. I don't believe this is legal? They just can not be trusted and genuinely have no regard for their customers. I expected so much better. I will never use this company again in my life. Once my refund finally comes through that will me the last time I communicate with these criminals.