I have contacted Teletext holidays on numerous occasions regarding my booking for September., Ryanair have changed my flights to a different date twice now and are offering a full refund, I spoke to Zara at Teletext she said as flights have been changed I can have a full refund on the hotel which I will receive 90 days from departure date. Seemed straight forward, I called back to action this and looking for email confirmation. I have since spoke to 2 very rude men who, one of them who actually cut me off. I was advised days ago I would receive an email and a telephone call within 48 hours, I have received neither. I also called back today held for 1 hour as phone was answered they cut me off!!! I have also sent emails - no response. I need this resolved ASAP. please respond, I need to know a refund will be actioned and I need confirmation of this.