f I could give -100 I would !! I booked my holiday in December before Covid or my knowledge of it and due to Ryanair being twa*s that they are they told me I could ‘use it or loose it’ therefore I was forced to go on this holiday. However I rang Teletext to make sure my hotel was fine due to lockdowns in Gran Canaria and they told me it was all good. Turned up to Gran Canaria and I was told by the transfer that my hotel had been closed since March !! Teletext did give me a new hotel however once arriving the new hotel hadn’t received The funds from teletext. Called teletext multiple times over a 4 HOUR! period stuck in the hotel lobby. Every call ended in a different statement.. ‘we will transfer the money now’ ‘the finance team are on it’ blah blah blah bullshi* ! In the end they asked us to pay for the 10 days at the new hotel which I did otherwise I’d be homeless. They then said they’d pay the hotel the next day GUARANTEED!! Come the next day the hotel didn’t get the funds then I called teletext again !! Then the agent asked for my card details and he said I’d get a refund in 4 days!! 4 days later nothing !! Every time I’ve rang they’ve said something different and forgotten what they previously promised !! Absolutely vile !! This company is a scam and don’t care about their customers please go elsewhere!