This company are a disgrace to the travel industry. Customers have not been refunded, as per the law! Some are waiting for refunds for holidays cancelled in March! Their call centre are an embarrassment to customer service teams the world over; they are rude, transfer you, leave you on hold and often hang up after you’ve waited over an hour to get through. They tell lies, do not return calls, do not answer emails and, if you’re lucky enough to get through, they will tell you anything to get you off the phone. This company have allowed passengers to arrive at their dream holiday destination with no transfers or accommodation! They should never be used and if you do, that’s a pretty hefty risk; just ask the thousands who are now reclaiming THEIR OWN money through the courts! Absolute shower if 💩