Teletext Reference TT757634 The refund process has been so shocking and so upsetting what can I say. I have phoned Teletext over the last few months since April 2020 on a regular basis writing down the dates and what we have been told but still we are waiting for our refund which has been promised to us numerous times back in July, then August, now September....the latest last week was that the refund was being processed and would be in our bank accounts in the next 3-5 days which it still isnt. We have checked every day and I phoned today to be told that it would definitely be within the next 7 working days as one of the providers has not refunded the money which is not correct as we have separate notifications from both Jet2 and EasyJet months ago to say that they have cancelled their part and refunded monies!I have asked for a manager to phone me back today! I am at a loss of what to do as the total cost of the refund is £4078 - this is beyond upsetting and we are given a different dates every time. Will someone from Teletext please get in touch with me and explain why we are given updates which are false every time and refund our money as our holiday has been cancelled!!! Clare Garrard