These people fob you off everytime .. I was told by Miles to email all details Ref .lead passenger ..last 4 digits of card and amount to be refunded ..I would get this within 5 days .. SURPRISE ..NOTHING RECEIVED I now have called this morning to be told that my REFUND will be the end of OCTOBER REALLY .. I am appalled to keep being given different information everytime I call this company ... You have MY MONEY and I have confirmation email from Easyjet that this is the case ... YOU have my money and have had it since Dec 2019 .. I would now like it back All you do is give false information to all of your customers and able to say what you like.... WRONG HOW CAN YOU TREAT PEOPLE IN THIS MANNER ....PLEASE READ REVIEWS AND NOT KEEP ANSWERING WITH SAME REPLY YOU ARE NOT SORRY TO READ AS IF YOU WERE YOU WOULD BE DOING RIGHT BY THOSE PEOPLE