If I could give them a minus score I would but alas. So two experience with teletext. In February booked a holiday the process of booking and getting there was fine but they serious misled me and sold a hotel package which was disgusting. The hotel itself was so filthy and did not help one bit. When I escalated the matter no one ever called me to resolve or help me and then ignored my complaint and never came back with a compromise or some form of a solution or compensation. Moving onto my next booking with them which I had booked in September 2019 so prior to the feb one. Got cancelled because of COVID. But I had to ring them to find that out as they never sent me any communication. When it came to the refund as I’m sure all customers are experiencing they give you the run around. So after several calls and a complaint which again I heard nothing I still don’t have my refund. It’s been 3.5 months. Now they have stated on 30th September any unused credit notes will be given a cash refund and to email a mailbox which only is active on the 30th. Now tbh prior to this I hand useless advisors telling me my refund is on the way lol. I mean seriously teletext need to be more honest and employ intelligent people. The lies you tell to keep our money and then to not even handle a complaint is disgusting. I don’t have any faith that even when I email I’ll get this refund and will be emailing the ceo as well as disputing with my bank. Because tbh you can’t get away with this disgusting unprofessional behaviour. I’m telling you guys don’t even bother booking with these people. They are quick to take your money but very unwilling to refund it. Absolute con and farce.