Absolutely atrocious. Stand well clear of this company. Customer services below standard and emails not sent. I don't know how they can get away with it. Still waiting for a refund which they keep stalling. I wanted money back instead given a protected credit which I didn't want and apply for a refund end of September 20 bearing in mind it was a holiday I booked in January and cancelled in May. The protected credit note gave me the money back from the hotel but have had a refund from easyjet on July 14th but no correspondence regarding this. Please do not waste your money booking with these charlatans. I would give them half a star if I could