If I could put 0 stars i would this is diabolical ! As I am writing this review I am making my 100th call to teletext to sort out their mess! Booked a holiday to Egypt which got cancelled due to covid-19 changed the holiday destination to Turkey, however they feel like they don’t need to refund me for the hotel I booked in Egypt. They seem to not understand that if there is no flights to Egypt how would one possibly go to the hotel? After speaking to the advisor who booked my hotel initially he booked me a hotel in Turkey. Flying out in less than 6 days but yet they haven’t transferred my funds from the Egypt hotel to the Turkey hotel. I have called teletext 10000 times over the past month. Spoken to 40 different advisors, sales people are not interested in anything apart from taking your money and promising the world and the customer service department are a complete and utter joke! They all read of a script I’m sorry I’m sorry for the inconvenience, being told that on 100 occasions starts to wind you up! Managers don’t exists they are a bunch of animals working in a office who repeat the same thing, promise call backs and NO ONE EVER CALLS BACK! the back office and amendments team are ghosts. Support at teletext emailed them 10 times no reply, no call. It’s all a joke! There is no complaints department no email address. Advisors are called Garry, Peter, Adam but sound like a Vijay and RahulI. I have booked with teletext in the past and received no issues but this has put me off for life. Next time I will take my MONEY and my TIME to a actual airliner. DO NOT TRUST THESE PEOPLE THEY ARE LIARS AND THEIVES!