I have been writing reviews everywhere...to warn other holiday goes against using Teletext holidays. My husband and myself we have been using Teletext holidays for the past Couple of years to book our holidays. We never had any issues with them. Even if there was ....it was not major issues to not use this company for our future holidays. We booked our holiday to Turkey in February and paid in full on the spot As we didn’t have any reason to doubt them. We were supposed to Leave to Turkey... on 3rd of October. Then COVID-19 happened..and country went in to LOCK DOWN and I was Instructed by the GOVERNMENT to SELF ISOLATE till End of August as I am on HIGH RISK CATEGORY. I am a diabetic patient who is insulin dependent 5 times a day (two type of insulin) and I have another rare condition where my immune system doesn’t function as it should and I on medication for this too. (I am mentioning my medical condition to make it aware how serious my health issues are). I was advised by my GP And hospital against travelling outside UK At this point. Due to these reasons we decided to POSTPONE our holiday to next year 2021. Same place, same hotel ,same month but may be dates could be moved around. The problem occurred here...as from 2nd of September...we have Been trying to contact Teletext Representatives...and they answer the phone if we want to book another holiday...but when we give our valid reason and try to POSTPONE the holiday (NOT CANCEL) they either cut the line or transfer the call to a different department ...where you have to hold the line for hours and nobody answer the phone. Eventually We were advised to write an email to Teletext COVID-19 help line Mentioning our issue. We wrote several emails to this email address (attaching ALL the letters Government wrote to me instruction me to self isolate as proof )After a month of emails with no response, TODAY 1 st October TELETEXT HOLIDAY DECIDED to acknowledge our email. What we want now is full refund of our holiday money as we have lost our TRUST IN THIS COMPANY. I would like to mention here something...by refunding our money in full in good faith rather than IGNORING OUR CALLS etc., Teletext would have gained a loyal customer. The refund money would have been used to book another holiday with them, when it’s safe to travel. And they would have got more business through us....in the future. But by been invasive and not Honest....you have lost YOUR LOYAL CUSTOMER (s) and future business. At this uncertain moment...there is competition everywhere....to stay afloat. If you are not honest and understanding there is always another Travel Agent ...who will offer this service. Quote: TT-BQ-1025688 Holiday booking ref: TT 783483